Returns

WE UNDERSTAND THAT JOB SPECS CAN CHANGE AND GOODS CAN BE SURPLUS TO REQUIREMENTS.

THE STUFF YOU NEED TO KNOW:

  • An order can be cancelled at any point prior to it being dispatched and you will receive a full refund. To cancel orders simply call us on 01274 493311 or email mcdirect@manninghamconcrete.co.uk

  • You can return any unused product to us in its original condition i.e. Unopened packaging for a refund within 30 days of delivery.

  • However this right to return does not apply to bespoke or made to measure products.

  • If you wish to return a product after it has been delivered, you will be responsible for returning the product to us at your cost by either of the following methods:

    • Free returns to store

    • Arrange for a product to be collected by e-mailing mcdirect@manninghamconcrete.co.uk with your order number and details of the product to be returned. We will arrange for the collection of the product. Please note that there will be a minimum charge payable by you of £25 for this service, which may rise depending on your location and product type.

  • All refunds for returned products will be processed within 30 days and will be made to the account/payment method used to purchase the product.

  • In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 48 hours of it being delivered to you.

FOR MORE INFORMATION ON RETURNS PLEASE SEE OUR TERMS & CONDITIONS